Frequently Asked Questions

We currently accept USDT (TRC20) cryptocurrency payments. USDT is a stablecoin pegged to the US Dollar, so the value stays consistent. If you need card payment options, please contact us and we can arrange alternative methods.

After placing your order, you will see a unique USDT TRC20 wallet address and the exact amount to send. Transfer the specified USDT amount to that address from any TRC20-compatible wallet (Binance, Trust Wallet, etc.). Your order is confirmed automatically once the payment is detected on the blockchain (usually within 5-15 minutes).

Yes! We offer WELCOME15 for 15% off your first order. Enter the code at checkout or in your cart before completing payment. Subscribe to our newsletter on the homepage to receive the code.

Yes. USDT TRC20 payments are processed on the Tron blockchain, which is secured by cryptographic protocols. We never store your wallet private keys. Each order generates a unique payment address for traceability.

Orders are processed within 24 hours and shipped from our US warehouse. Standard delivery takes 2-5 business days within the United States. International orders may take 7-15 business days depending on the destination.

Yes, we offer free shipping on all orders over $100. For orders under $100, a flat shipping fee of $9.99 applies. You can also use coupon code FREE_SHIP to waive the shipping fee.

Yes, we ship worldwide. International shipping costs are calculated at checkout based on destination. Most international orders arrive within 7-15 business days.

Once your order ships, you will receive an email with a tracking link. You can also track your order anytime at our Order Tracking page using your order number or the tracking link from your confirmation email.

We offer a 30-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, contact us with your order number and reason for return.

Once we receive and inspect your returned item, a refund will be issued to your original payment method (USDT wallet) within 3-5 business days. You will receive an email confirmation when the refund is processed.

Yes, size exchanges are free within the 30-day window. Contact us with your order number and the size you would like instead. We will arrange the exchange once the original item is returned.

We take full responsibility for damaged items. If your product arrives damaged or defective, contact us within 7 days of delivery with a photo of the damage. We will send a replacement at no cost or issue a full refund.

Each product page has a detailed size chart in the Specifications section. Measure your chest, shoulder, and sleeve length, then compare to the chart. If you are between sizes, we recommend sizing up for a more comfortable fit. For further help, contact us with your measurements.

Our products follow standard US sizing. However, outerwear tends to run slightly slim to allow for layering. If you plan to wear thick sweaters underneath, consider sizing up by one.

We use genuine sheepskin leather, premium wool blends, and high-quality cashmere blends. Material composition is listed in the Specifications section of each product page. All materials are sourced from certified suppliers.

Leather jackets: wipe with a damp cloth, use leather conditioner every 6 months, store in a cool dry place. Wool coats: dry clean only, store on a wide hanger, use a garment bag during off-season. Detailed care instructions are included with each product.

No, you can checkout as a guest. Simply provide your name, email, and shipping address. An order confirmation will be sent to your email with a tracking link.

We use your information solely to process and ship your order, and to send order updates. We never sell your data to third parties. Your email may be used for optional marketing communications, which you can unsubscribe from at any time.

Yes, you can reach us through the contact form on our website or by replying to any order email. We typically respond within 24 hours. For order-specific questions, include your order number for faster service.